Return Policy
At Ritambh, we are committed to providing high-quality designer clothing for men and women. If you are not satisfied with your purchase, we offer a simple return process. Please read our return policy carefully to understand the conditions under which returns are accepted.
1. Return Window
You can return any eligible item purchased from Ritambh within 7 business days of receiving your order.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, unwashed, and in the same condition as when you received it.
- The product must have all original tags attached and be in its original packaging.
- Sale items, gift cards, and personalized/custom orders are not eligible for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to info@ritambh.com or call us at +91 836 873 0936 with your order number, item details, and the reason for your return.
- Approval: Once your return request is approved, you will receive detailed instructions on how to send the item back to us.
- Return Shipping: You are responsible for covering the return shipping costs unless the item was defective or damaged upon receipt.
4. Non-Returnable Items
We do not accept returns for the following items:
- Customized or personalized products.
- Items purchased during sale or promotional offers.
- Products without original tags or packaging.
5. Processing Returns
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
- If your return is approved, we will issue store credit or initiate a replacement based on your preference.
- The store credit will be processed within 7-10 business days.
6. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately at info@ritambh.com or +91 836 873 0936. We will arrange for a replacement or refund at no additional cost, including return shipping.
7. Exchanges
If you need to exchange a product for a different size or style, please follow the same return process outlined above. Once we receive the returned item, we will process the exchange if stock is available.
8. Contact Information
If you have any questions or need assistance with your return, you can reach us at:
- Email: info@ritambh.com
- Phone: +91 836 873 0936